Frequently Asked Questions

Everything you need to know about shopping with GEAR Berlin.

Where does GEAR Berlin ship from?

All our premium apparel is designed and shipped directly from our flagship warehouse in Berlin, Germany, ensuring the highest standards of quality control.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Simply use our online portal to generate a return label.

How do I find the right size?

Since we specialize in contemporary street fashion, our fits vary. Please refer to the 'Size & Fit' guide on each product page for specific measurements and model comparisons.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible 'buy now, pay later' options.

Are your materials sustainably sourced?

Sustainability is at our core. We use GOTS-certified organic cotton and recycled polyester for our core collections to minimize our environmental impact.

How long does international shipping take?

Orders within the EU typically arrive in 3-5 business days. International shipping to the US, Canada, and Asia usually takes 7-12 business days via DHL Express.